About Us

Mark Kenney

Founder and Lead Advisor

Mark brings an executive perspective drawn from over thirty years in the enterprise software and business transformation space while with SAP and Accenture. He has led multi-billion-dollar businesses and large global teams. Often described as a person with the unique ability to both craft strategy and operate the day-to-day, he enjoys staying engaged across the lifecycle of his customer relationships to ensure success.

Building and leading Customer Success teams has been Mark’s focus of the past 12 years, leveraging a foundation of experience in sales, consulting, account management, marketing, and service delivery. Mark has built Customer Success programs and led global and regional teams for solutions covering human resource, procurement, contingent labor, customer experience, supply chain, and ERP solutions. His experience spans engagement models ranging from high-touch to scalable digital models.

Mark holds an MBA from Duke University’s Fuqua School of Business and a Bachelor of Science in Engineering from The University of Pennsylvania. While at Penn, he played football as part of 2 Ivy League championship teams.

How We Run

Our Purpose

At Night Harbor Consulting, we help businesses to achieve sustainable growth by infusing customer success practices into every dimension of their go-to-market execution.

Our Expertise

Our consultants each have over 30 years of experience in the enterprise software space representing sales, customer success, marketing, and delivery. We draw on an extended network of experts to ensure we bring current, informed and insightful perspectives to bear.

Our Approach

Listen. Analyze. Advise. Collaborate. Like many consultants we lean heavily on a data-driven approach to construct our recommendations. However, we first seek to understand your business, the strategies and actions already taken, and where you want to go.

Collaboration is in our DNA. We succeed when you succeed.